Q: How can I order?
A: You can order easily using our online platform. When you find a product you need, you can add it to cart and go through the ordering process. After the order is ready, an order summary will be sent to your email. The order summary will also be stored to your account.
Q: What information should I input when ordering?
A: Our online ordering system will ask for all the important information you should submit. Please remember to submit accurate information. This will ensure that your shipment is not delayed.
Q: Why should I buy online?
A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster.
Traceability: You will have easy access to all of your previous orders any time you want.
Q: What payment methods can I use?
A: We accept payment through: All major Credit Cards, Cash, Bank Deposit, M-Pesa, Cheque and PayPal.
Q: What should I do if the payment is not accepted?
A: Please try again after a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact sales@afyavet.com and notify us about the problem. We can manage the order manually.
Q: What are the delivery charges?
A: Delivery charges are dependent on your location and the quantity of products in your order. You can see the delivery charges on the checkout process before the payment is made.
If the delivery charges are not indicated, please contact us through +254 703 757 992 for a quote.
Q: Can I change the shipping address?
A: You can easily change your shipping address in your account. You just need to login and click 'my account' and 'edit'. You can also change the shipping address during the checkout process.
Q: Can I track my order?
A: We will send you the tracking code of the shipment as soon as your consignment has been shipped out.
Q: Security
A: Our web store is secured with a Secure Sockets Layer (SSL) certificate. The information you input is encrypted and it will not be available to third parties.
Q: Do I have to order online?
A: You can also send your order to sales@afyavet.com You can also order through +254 703 757 992 by calling, texting or WhatsApp. Online ordering is preferred in most cases because it is faster, easier and all the information about the order will be accessible for you anytime.
Q: How do I contact customer service?
A: If you have questions regarding our online store (ordering, payment, delivery, account questions, technical questions etc.) please contact:
sales@afyavet.com
